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Refunds

Details

We hope that you love our products as much as we do, but below are your rights if you wish to return any items to us for exchange or refund.

You change your mind

Unless the product(s) fall within the list of excluded items set out below and provided the product(s) remain in the same condition that you received them and, specifically, remain unopened, you have a legal right to cancel your contract. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the product(s). Days mean calendar days, including weekends and public holidays.

Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your wish to cancel. Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us.

The excluded items are:

  • Products which are made to your specifications or otherwise personalised; or

  • Digital products.

  • Free gifts or promotional items

We are only able to provide refunds in respect of excluded items if they are mis-described or faulty.

If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been despatched.

The products are defective

If you have returned the products to us because they are faulty or mis-described, we will refund the price of the products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund set out above.

If you wish to start the refund process please click here.